We get cable from Comcast, and anytime we have a problem, we get the same response, “We will open a ticket and someone will call you within 48 hours.” No one has ever called us in regard to the alleged “open ticket” or the problem we called about. This last time, we couldn’t get the latest episode of Curb Your Enthusiasm on On Demand. We called and they tried to “resend the signal.” When nothing happened they opened the ticket and told us to wait 48 hours for the telephone call that would lead to a resolution. When that phone call never came, I telephoned and, after waiting over twenty minutes for an actual person, I asked for a supervisor. I was told the supervisor was busy and she would call me back. “Excuse me if I don’t believe you,” I said calmly, “but you never gave me that 48 hour phone call, we still have the problem, and I don’t want to wait for a phone call for someone to explain to me why I haven’t gotten the first promised telephone call.” “I promise I will walk it over to her desk, her name is Susie,” he stated. “When will she call me back?” I asked. “Well, she has a lot of phone calls to make, so it may be a few minutes.” Guess what? That was almost two weeks ago. Did we get our telephone call about our problem? No. Did the supervisor ever call me to talk to me about the phone call we didn’t get? No.
Oh, and one more thing. Before we hung up, the guy who promised to take the message to the supervisor told me that it was HBO’s fault, not Comcast, that the recent episode of Curb wasn’t available. He gave me HBO’s telephone number. I knew he was full of it, but I called HBO anyway. Of course, it was a Sunday and no one was there. On Monday, I called HBO again. “Unfortunately, that person at Comcast was not accurate,” the HBO representative explained. “As soon as the show airs on HBO, it is made available to the cable company. If you can’t get access to it, it is Comcast’s fault, not ours.” I knew Comcast was lying to me. They will say anything just to get you to go away. They will even promise you a credit, but they won’t give it to you (at least that has been my experience). Then you have to be willing to sit on the phone for another 2o minutes to get a few dollars off for a credit, and it may or may not appear on your next bill. Right now, I’m so pissed I am just not willing to sit on the phone and complain about them again.
Does anyone else have these problems with Comcast? Does anyone like their cable company. We are so ready to switch. I’m not advocating anything, but kudos to Mona Shaw a retiree who got so fed up with Comcast and their bullsh-t that she took a hammer to the company’s office equipment. Oh, if I had a hammer . . .